Why digital government in Ireland is failing - & how to fix it

Underachievement is designed into digital government in Ireland. It’s not a bug, it’s a feature.

The symptoms are manifest. Endless ‘redesigns’ instead of meaningful action.

The cause is also clear. A near total absence of essential digital skills.

“But” you might say “look at how easy it is to renew Motor Tax online.”

Sure, Motor Tax is easy. But that’s the point. It’s easy! It’s a very straightforward transaction. What else has government done?

The answer (with some honourable exceptions such as Revenue, HSE and a few others) is not much.

Read the full article on Medium.com.


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