In his latest newsletter Gerry McGovern discusses methods for organising the Information Architecture of an intranet. Given that I work for a company that has a fairly sizeable such site, this issue is close to my heart. In summary, I agree with Gerry's argument that a task-based system of organisation is more highly preferred than one based on an organisation-chart. Indeed, this is strongly borne out by other literature, e.g. the Neilsen-Norman Group Intranet Annuals. It is my own experience that the many staff have no idea how their business is structured or what divisions carry out what functions (except for their own). I hope to return to this subject in the coming months to share some of the experience I have had in managing an intranet.


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